Company Policies

Tec Smarts Limited via either tecsmarts.co.nz is pleased to be able to offer customers on-line ordering with an extensive range of products in the specialised communications, security, nurse call, integration projects and other fields.

Online Ordering and Pricing Details can only be accessed via Login and should you require this please e-mail or call us with your details so we can authorise your login details.  Then you may order or get pricing whenever you wish.  The same login can be used on both web sites.

We have provided a broad range of products to the industry, from large corporates to individuals. We pride ourselves on our Quality Products and Our Service, which have been and still are our goals and visions.

The Tec Smarts Limited online ordering offers you, our customers, the convenience of complete internet shopping with easy access to product details to assist you in your product choice.

As an innovative and consumer aware Company, we always appreciate any feedback on our products, web site and services, so e-mail us with your comments or if you are looking for a product that appears not to be available or you are uncertain where to find it, we will do our best to source or design and build viable products and systems to meet your needs.

Enquiries or Update Details Form

Directory:

Terms and Conditions of Trade and Account Applications

Please call for our latest Account Application form to be sent to you.

Currency & Prices

ALL OUR PRICES ARE IN New Zealand Dollars: and exclude Goods and Services Tax (GST) 15.0% in New Zealand. International Customers: GST will not be added. Should goods be delivered from within your country or direct door-to-door from our New Zealand offices, then any local sales tax, duty, carriage etc.of the country of receipt is the responsibility of the purchaser.

All quotes and prices offered are only valid for 30days from the date of the quotation or correspondence given.

Five Easy Ordering Options

BY EMAIL
Our preferred ordering option is via Email which give us complete traceability of incoming orders.

BY PHONE
Open hours are from 8 a.m. to 5 p.m. Monday to Friday, New Zealand time.
Free Phone 0800 883328 NZ only OR 64-9-574 0950 from overseas.

ON LINE
You can send your order on-line any time of the day or night using site. Simply using your login complete the order form, making sure you've completed all the necessary details and submit it on line. We will then email you banking details and a confirmed amount including any freight that may be chargeable.  Once we receive the funds the goods will be despatched or you will be advised that they are on back order at the time of placing the order.  Indent items - refer to Indent Items paragraph.

BY FAX
Please print your order form, and fax it to us - any time day or night on 64-9-570 0291. Fax orders may be placed by requesting a proforma and prepaying or by account customers only. See below for Cash Customer information.

BY MAIL
Again simply print the order form, complete it and post it with a cheque or your account details to: Tec Smarts Ltd., P.O. Box 18-156, Glen Innes, Auckland 1702, New Zealand.

ACCOUNT CUSTOMER
Please login using your assigned account and associated password. Confirm your pricing on required products and place your order. We will send them to the delivery address of choice and invoice them to your standard billing address. ON LINE

NOTES:

CASH CUSTOMER
Cash is payable prior to despatch of goods. Account details are supplied by mail as and when required. We apologise but we do not offer credit card or EFPOS type transactions.

ORDERS
It is preferred that all orders placed should be in writing or email with order number and contact name and email address.

Payment Terms

Accounts are payable by the 20th of the Month following Invoice.   Bank Account details are at the bottom of every invoice.  Non Account Customer Payments by direct debit, or by cheque are accepted, and you may order by e-mail, mail, fax, or phone. Separate Terms and Conditions of Sale may apply as per documents held by Account Customers if special arrangements have been negotiated. Tec Smarts reserves the right to cancel such documents giving one months notice.

Projects:
Account holders with Projects of value equal to or greater than $5,000.00 and less than $10,000.00 require a 30% deposit of the project value.
Account holders with Projects of value equal to or greater than $10,000.00 require a 50% deposit of the project value.

As of 2020 New Account Holders:
A deposit of 50% is required for project value of over $5,000 with all new accounts and the balance due 20^th of the month following date of invoice. To be reviewed by Tec Smarts Ltd after 6 months of the account trading.

Overseas orders must be prepaid by Telex Transfer (TT) or Bank Draft in New Zealand Dollars.

We do not offer credit card facilities.

PPSA

The Customer acknowledges that these Terms of Sale give rise to a security interest in all present and after acquired Goods supplied by Tec Smarts Limited to the Customer to secure the Customer's performance of its obligations under these Terms of Sale.

The Customer undertakes to:
(a) promptly do all things, execute all documents and provide any information which Tec Smarts Limited may reasonably require to enable it to perfect and maintain the perfection of its security interest (including by registration of a financing statement);
(b) give Tec Smarts Limited not less than 7 days prior written notice of any proposed change in its name or any other change of its details; and 
(c) immediately on request by Tec Smarts Limited (and at the Customer's expense) obtain from any third party such agreements and waivers of any security interest that third party has in respect of the Goods, to ensure that at all times Tec Smarts Limited has a first priority security interest in the Goods.

The Customer waives its rights to receive a copy of any verification statements under the PPSA and agrees that as between Tec Smarts Limited and the Customer:
(a) the Customer will have no rights under (or by reference to) sections 114(1)(a), 116, 120(2), 121, 125, 129, 131, 133 and 134 of the PPSA; and
(b) where Tec Smarts Limited has rights in addition to those in Part 9 of the PPSA, those rights will continue to apply.

Ordering Goods on Indent

When ordering goods on indent we have a set policy of a 30% Deposit for account holders and a 50% Deposit for non account holders.  This is because once we have set the order in course for production we are unable to cancel the order and in fact we pay for the order upfront for non stock items.  Therefore as we make have to make a commitment on our supplier we need an order commitment in return. Please enquire as to if this applies to your purchase.  This also applies to orders that would exceed our current stock holding of that line item.

Also with items that are on indent there may be some cases where Minimum Order Quantities may apply and we will advise this to you ASAP.

Project & Project Hardware Orders

On all project work minimum of 30% deposit applies to account holders and 50% for non-account holders.  This must be paid prior to commencement of the supply of any goods or services relating to that project.  This is to ensure continuity and that hardware etc. can be pre-ordered if required.  It also assists in the project management cost during the initial phases of the project.

Project Registration

We provide project registration which has certain requirements to enable us, in some instances, to get a possible discount from the manufacturer. It is also used for the protection for you the installer / integrator.  To ensure the project is registered for your protection please complete by downloading the form from the link below and return completed. This we will forward on to the appropraie manufacturer to enable us to apply for a discount.  In all instances the information supplied to us and on to the manufacturer is kept confidential and not provided to any other third party.  Should another party attempt to register the project that third party will be advised that the project is already registered.  The project registration is valid for 9 month upon being approved. At anytime the project can be re-registered with change of appropriate information and will be registered again for a further 9 months.

We may use your email address to send you a Newsletter on a regular basis to keep you up to date with Tec Smarts news and events.  You can opt out of this newsletter at anytime you wish simply by unsubscribing at the bottom of the Newsletter.

Download the Project Registration Form Here

We strongly recommend that you take the time to complete the form so as we can protect and support you in your project(s).

Delivery / Courier Charges

Your order will be processed upon receipt where possible.

New Zealand Customers: Due to current freight cost we are no longer able to offer freight free and all freight despatches will be on charged. If the goods are in stock at the time of purchase, the goods will be despatched the same day if goods are received prior to 9:00am as courier pick up is 11:00am (we are unfortunately on the early run and currently only doing one pick up a day). All of our deliveries are made either by New Zealand Courier or by Truck Transport to the Street address you specify.

Freight costs are calculated on location, size and wieght from our stores in Auckland.

International Customers: Freight will depend on the volumetric weight of the product and the country of destination. We will e-mail you with the final order price before you make payment via direct debit in to our account. DHL or DHL Express are used for this service unless otherwised specified.

Freight Charges: Due to curent freight costs all goods despatched will be charged frieght. All freight will be at cost plus a handling fee.

Estimated Courier Charges

Please request a freight cost to you destination.

Courier Bags

Packages

Rural Charges can be advised on request...

Large Transport Items can be advised upon request covering most areas.

Online Orders

We endeavour to keep our on-line site as up to date as possible, however we sometimes cannot accurately forecast customer demand. Should you order a product that we cannot supply, you will be notified as soon as possible. With regards to payment,

• We do not accept credit card payments,
• No invoices are processed for any products on backorder until they are dispatched to you.
• For security reasons, any cheques are banked on receipt.
• Your payment will be refunded should you cancel your backorder for standard stock.
• If orders are specifically on indent for you the order cannot be cancelled. 
  We will advise if parts are on Indent

International Customers: If your order contains an item that is out of stock, we will contact you for instructions on whether you wish your order to be despatched as is or whether you wish to wait for the back ordered product.

SIPSolutions - ORDERS

Any ORDERS placed on SIPSolutions will be treated as being placed on Sietec Securty Ltd

All Quotes, Packing Slips, Invoices etc. will be processed under Tec Smarts Ltd

www,sipsol.nz is a web site entity and all ORDERS should be placed on Tec Smarts Ltd

Guarantee

Every product in our on-line site is covered by a 30-day right-of-return from the date of the packing slip. If, for any reason you are not completely satisfied with your purchase, just return the goods to us in their original packaging and condition. We will be happy to replace it, exchange it, or refund your money less the 15% restocking fee.

Any Panasonic products incurr a $60.00 restocking fee per item which we ourselves have to pay the supplier in New Zealand to return unwanted items.

Personalised Products:
Because personalised or indented products have been customised or purchased to suit your requirements, we are unable to accept returns.

Product Warranty

All of our products are covered by a standard factory return to base warranty. The warranty does not cover misuse and abuse or any damage caused by mother nature.  We provide guidelines if and when required to assist installers in avoiding problems caused by mother nature.  If we do not have a specific guideline available for the application we would be only to happy to assist you by phone and possibly convert the outcome in to a new guideline.

Any guidelines given make us in no way liable for any damage that may be incurred from outside influences that are beyond our control, including mother nature.

Any Warranty only covers the cost of the faulty hardware supplied by us to be replaced and does not cover any labour or associated cost.

Where warranty is stated by the manufacturer we offer a return to base warranty as describe above.

Where no warranty is stated by the manufacturer we offer a 1 year return to base warranty as describe above.  Second hand or ex demo equipment is not covered by warranty, however, a warranty period can be negotiated per sale.

Return to base is considered as the manufacturers repair destination. Therefore all freight and customs charges incurred are chargeable and freight is not covered by the warranty. To minimise this possibility we do our best to service product locally where possible.

IP Ratings of Products

Some manufacturers have their product tested to certain world wide standards.  Those products that have standards such as dust and water ratings have been tested to meet that requirement.  Should the conditions of installation exceed that rating then it is the responsibility of the installer to ensure that everything is done to eleviate any issues that may arise such as the use of weather shields, Protective housings etc.  Goods are not covered by warranty should they be damaged by conditions exceeding the rating.

For example:..........
Most weather conditions in New Zealand exceed IP54 and weather wise that simply covers of light showers. Hence installations out in open areas require additional protection.

Those manufacturers that have no rating do not have any warranty for weather conditions and it is solely up to the installer to ensure every step possible is taken to avaoid local conditions damaging the product.

IP Ratings can be found here IP Ratings on Wiki

Manufacturers Ratings Claims - what are they?

• IP Ratings Water Resistant Ratings LINK
• IK Vandal Resistant ratings Link

Caution: When installing any product in areas outside of its ratings.

• ESD and Electrical Charges - Products do not have any format ESD or Power Surge ratings.
• Corrosive liquids or substances - Products do not have any formal rating for corrosive liquids or substances
  This includes the likes of saltwater and petroleum products. 

Manufacturers are unable to offer a warranty of any products installed outside of the above guidelines.

2N Warranty - LINK

Akuvox Warranty - LINK

Returns

All of our items are physically checked before despatch and leave our warehouse in good condition. If you receive your goods and they are damaged, the purchaser needs to contact us immediately upon receipt. We will arrange for your goods to be repaired or replaced. All return goods must be shipped back to us at your cost. We will not accept product shipped back to us as C.O.D. 

Personalised or indented products are non-returnable.  

All agreed goods returned with an approved GR# are subject to a 15.0% restocking fee unless otherwise advised.

The return period is defined as being within 30 days of date on the packing slip of the specific goods in question.

Upon a return being accepted by us the goods in question must be returned within 14 days of our acceptance.

Please call us to get an RMA or GR# number for your return.

Returns to:

Tec Smarts Limited
7 Domain Rd
Panmure
Auckland

Service Support

As a directive from our Financial Director the following charge out will rates apply as of the 1st January 2018

• Visit site charge out rate $140.00 + GST per man hour
• TeamViewer access to your chosen site $96.00 + GST per hour
• Travelling $42.00 + GST within 50km of Auckland CBD
• Travel Cost is Actual Cost + 10% + GST
• Accommodation is Actual Cost + 10% + GST
• Meals is Actual Cost + 10% + GST
• Any additional cost is Actual Cost + 10% + GST
• Minimum charge is 1 hour
• Repair evaluation $65.00 + GST
  Included within repair cost if item is repaired
• Repair Cost –
  • Parts
  • Labour rate $96.00 + GST
  • 1 hour minimum charge.
• Order Number is required

The above is due to the large amount of time being spent supporting field technicians etc. that are having difficulty with servicing or installation of unfamiliar technology.

These prices may change from time to time please ask to ensure you get the correct ppricing when requiring service.

Training Support

Again we offer both On and Off Site Training.  NOTE: We have full training facilities in our Auckland office and it is of huge benefit to attend these sessions.  If you are going to be in the Auckland area allow additional time so as you can attend a personalised session.

The following rates apply.

• Sales Training in our Auckland Demo Room at Panmure is Free of Charge
  (This may include free trainings in areas outside of Auckland if we are visiting the area with the right equipment at the time).
  • Sales Training Free - Absolutely FREE
  • Technical Training Basic - Again Absolutely FREE
  • Technical Training HLI - $225.00 + GST per person.
    Most courses are of 4hours duration.

• Training within a 50km radius of Auckland CBD
  • $96.00 + GST per person per training hour
  • Vehicle Travel cost $65.00 + GST

• Subsequent training and Outside of Area
  • $96.00 per person per training hour + GST
  • Travel Cost is Actual Cost + 10% + GST
  • Accomodation is Actual Cost + 10% + GST
  • Meals is Actual Cost + 10% + GST
    
    
• Should we offer a general training course in your area then they are offered FREE of charge.

Please use our services as required.

Please make use of our training  as it is of benefit to yourselves (and us) as you are in the position of supporting our products in the field and this would result in satisfied customers, further referrals and sales.

Successful Installs come with Knowledge

Privacy

We often have specials or offer other products and services that we feel may interest our customers. To do this you may already be on our emailing list or you can register on any of our web pages by clicking on "Join e-Bulletin" at the top of our web page, so you may receive details of special offers from us in the future. However, should you prefer not to be contacted, please let us know and we will ensure that your name is withheld from these mailings. Tec Smarts Limited and it's staff do not disclose private or contractual information to any person or company.